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In order to maintain a safe operation we ask that customers contact us by phone. Provided you have a phone/internet we can complete everything over the phone then deliver a vehicle to you at no extra cost.
In the event this is not possible, please call to arrange a time slot to visit us in Mildenhall and park up in our parking lot.
Customers will be asked to remain in their cars while we complete paperwork. Please be patient as this is for both your protection and that of our staff.
Vehicles returned are cleaned and disinfected before becoming available for rental again.
We are supplying gloves to drivers as a courtesy.
Please advise us if you are going in to self-isolation or if someone who may have COVID-19 has been in the vehicle.
Here at Low Cost Car Rental we pride ourselves on our exceptional customer service. With this in mind, during the current Covid-19 situation, we are offering free delivery of your rental car within the local area.
With 24 years experience in renting cars to the US military you can rent with confidence and be assured of a professional & first class service.
Please call us on 01638 510123 to start your rental or arrange a time to visit. This will enable us to adhere to social distancing guidelines and provide a safe service.
LOW COST'S COVID-19 RESPONSE
Following the Prime Ministers address, we have been notified that we are permitted to remain open.
We had already implemented the following procedures for the protection of our customers, suppliers and staff:
New Rental Customer
If you require a new rental car please call us on 01638 510123 to arrange an appointment time. This enables us to ensure 'customer overlap' is kept to a minimum and to make sure that your rental is ready for you upon arrival at our office.
Existing Rental Customer
For your protection and safety all rental renewals / extensions will be carried out over the telephone. For vehicle service checks please call us on 01638 510123 to book an appointment with our technicians.
Low Cost Car Rental thank you for your patience and cooperation as we navigate through these unprecedented times. Our aim is to provide first class customer service, we are proud to serve those that serve.